What is Live-in care introductory agency
A live-in care introductory agency is a specialist service that connects individuals needing round-the-clock support with experienced, self-employed live-in carers.
Unlike traditional care providers, we don’t manage carers directly—instead, we focus on thoughtful matchmaking, helping clients find carers who are not only qualified but genuinely aligned with their needs, personality, and lifestyle.
This model offers more than just flexibility—it’s also a more cost-effective alternative. Families avoid the high overhead of fully managed care services, instead paying carers directly while benefiting from our expert support at a fraction of the cost. We charge a modest one-off introductory fee, along with a small ongoing fee to cover the continued support we provide behind the scenes.
That ongoing support is key. We don’t just introduce and walk away—we remain in the background as a consistent point of contact, ensuring things run smoothly and stepping in if adjustments are ever needed. This ongoing involvement helps
ensure continuity of care and peace of mind for both clients and carers.
What makes our agency different is that it’s rooted in real-world care experience. Every introduction is made with intention, care, and deep respect for the people we serve.
Because exceptional care isn’t just about who’s available. It’s about who’s right.
How we work
At Sunrise Homecare, we know that choosing care is a deeply personal decision. That’s why our process is designed to be thoughtful, transparent, and entirely centred around you and your loved one.
1. No-Obligation Phone Assessment
We begin with a friendly, informal phone call to understand your needs and answer any questions. There’s no pressure—just a chance to explore how we can help. We’ll also provide a clear, tailored care quotation.
2. Face-to-Face Assessment
Next, we arrange a home visit with one of our experienced care assessors. This is where we take the time to get to know your loved one—their routines, preferences, personality, and any specific care requirements.
3. Creating a Personalised Care Profile
Following the assessment, we craft a detailed care profile that reflects not just clinical needs, but the person behind them. This helps us ensure the care provided is truly bespoke.
4. Thoughtful Carer Matching
With a clear understanding of your loved one’s needs and character, we carefully prepare a shortlist of carers for you to consider. We don’t just match based on skills—we look for shared values, compatible personalities, and the potential for genuine connection.
5. Continued Support
Our role doesn’t end once a carer is introduced. Sunrise Homecare remains available to support you with ongoing coordination—checking in to ensure the arrangement continues to meet your expectations and helping you navigate any changes in care needs. If circumstances evolve, we’ll be here to offer thoughtful guidance and introduce suitable alternatives.
Get Started with Sunrise Homecare
We’re here to help—every step of the way.
Whether you're exploring care options or just have a few questions, we’d love to hear from you. Fill out the form below and a member of our team will be in touch shortly.
